Desktop tier 2 - doj - (Washington, DC)

Our client in DC is seeking a Tier2 Desktop Support Specialist to support the DOJ. All applicants must have Must have a Bachelor's degree in IT or closely related position Clearance Must be able to obtain Position of Trust Moderate Risk Experience check CompTIA A+, Network + or Security + are mandatory MCP (Microsoft Certified Professional) is desired Responsibilities Provide second level escalation support to the Tier one Help Desk. Provide remote and on-site troubleshooting for hardware and software support. Resolve Call Center Tech Support tickets and provide desk-side support to the rest of the client's customers. Install, monitor, troubleshoot, replace, and support, virtual desktop infrastructure (VDI), end user equipment (terminals, printersprinter consumables, Multi-function devicesmulti-function device consumables, mobile devices, VTCs, scanners, VOIP phones, thin-clients, etc.), local and wide area networks, data storage systems, Active Directory, and other 3rd-party software.