Customer Care Call Center - (Anchorage, AK)

Customer Care Call Center needs 1+ years background Customer Care Call Center require: customer care call center PC savvy Customer focus and adaptability to different personality types Expertise to multi-task and manage time effectively Customer Care Call Center duties: Maintain adequate levels of productivity and telephone availability. Maintain stellar attendance. Consistently utilize and exhibit superior customer service skills. Interact with callers while typing and researching resolutions. Ask probing questions to ensure understanding. Research, resolve issues and log all calls in database. Explain procedures and provide information of policy and regulations. Apply research skills and utilize resources to identify appropriate resolutions for caller issues. Evaluate issues and escalate appropriately to ensure resolution.