Customer Service Representative - (Bernalillo, NM)

Customer Service Representative This critical team member is an important 1st link between our customers and insurance partners by providing professional and helpful phone support for processing claims. Find a career. Gain a family. Safelite will be unlike any place you've ever worked. (This won't be just the daily grind!) You'll join caring and passionate teams that collaborate to make a difference, deliver extraordinary results and bring unexpected happiness. Every day. Your effort, heart and creative ideas will be valued and rewarded. And we care about your well-being. So, we'll strive to give you what you need to be happy at work and at home. ESSENTIAL ACTIVITIES: Quickly and professionally answers incoming phone calls from policyholders, insurance agents and/or auto glass shops -- listening to each customer's needs and concerns. Gathers all necessary details for the claim, including verifying insurance coverage and deductible amounts, with empathy and patience.