Desktop Support - (Braintree, MA)

Offer computer desktop support in accordance with established policies and procedures Resolve computer problems, and give guidance on appropriate action/solutions Create records of daily data communication transactions, issues and remedial actions taken or installation activities in ITSM Tool Administer support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems Interface regularly and effectively with ticket submitters Resolving issue under Service level , updating ticket status Maintain, analyze, and fix computer systems, hardware, printers, and computer peripherals Coordinate hardware repairs with the appropriate vendors Knowledge of Citrix and backup tool Deep understanding of MS Windows ten and background to build laptop from image Microsoft SCCM - System Cntr Config Mgr background Desktop support or related experience Expertise to write reports, business correspondence, user instructions