Help desk Representative - (Sandy, UT)

This is an opportunity to work in a fast-paced, high-growth company in the business intelligence space, while at the same time gaining exposure to the world's largest consumer goods companies. As a Help Desk Representative, you will primarily be responsible for triaging customer requests to ensure resolutions happen quickly and efficiently for our clients. Communication abilities and an expertise to work cross-functionally with multiple teams are critical. Your background Provide general support and troubleshooting to our vast client base via phone and email Use help desk software, bug-tracking software, and CRM systems to provide support to clients Log all interactions with clients via help desk software Ensure all tickets are being followed up on and that we are in keeping with set SLAs Complete special tasks as assigned by the Help Desk Manager Assist other departments when needed What you bring to the table two years of Customer/Client Service background Must be able to work Full-time (Monday through