IT Desktop Support Analyst - (Chicago, IL)

We are looking for an IT Desktop Support Analyst in Secaucus, NJ who can provide tier two support to end-users and retail locations. The IT Desktop Support Analyst will work in a team setting providing desktop and remote support. Job Responsibility: - CompTIA's A+ preferred - BS Degree and/or 3-five years of equivalent retail background in IT. - Maintains extensive knowledge of applications and solutions commonly used within the IT industry (Microsoft operating system, Microsoft office suite application,) as well as POS systems used within business operations. - Background with incident management and ticketing software is a plus - Flexibility to work nights and weekends as needed - Follows up and contacts users with regular status update of the interaction/incident and service requests. - Great communication expertise - Organized, detail oriented and expertise to prioritize - Background with IT retail system (i.e. POS, etc) is a plus to perform 2nd level Stores IT troubleshooting