Customer Care Specialist - (Long Beach, CA)

Customer Care Representative's objective is to deliver an exceptional customer background, exceeding the expectations of the sales rep and or consumer while also meeting business objectives for the company. Exceptional customer background should be both industry leading yet undeniably tailored to each customer, circumstance, and opportunity. KEY FUNCTIONS: Interact with customers via telephone and various communication channels as assigned regarding the purchase, use and application of products or the fulfillment of all order types within department efficiency and quality goals. Provide documentation or written advice pertaining to technical evaluations, warranty service conditions, order status and fulfillment, resolution of product or order issues and compensation. Work autonomously and interact with customers in a manner that promotes brand loyalty, customer satisfaction and repeat business.