Customer Care Representative - (Port Washington, NY)

Description We are looking for a full-time Customer Care Support Specialist with experience in the healthcare field. This critical position will provide our customers with superior customer service through the courteous, efficient, accurate processing of client issues and requests. Our support specialists assist and train our clients to navigate our software; assisting with client registration, plan of care documentation, staff set up, scheduling, and compliance, visit verification and exception handling and electronic and manual billing including remittance review. The perfect candidate will have a passion for issue solving. Responsibilities Use questioning and listening skills to identify, research and resolve customer issues/requests Provide effective and timely resolution of a range of customer inquiries Strive for one-call resolution of customer issues Follow-up on customer inquiries not immediately resolved Apply the elements of building positive rapport with different types of personalities