Customer Care Program Manager - (Minneapolis, MN)

Delta Global Services, a wholly owned subsidiary of Delta Air Lines, Inc., has a Customer Care Program Manager Job in Minneapolis, MN through our Staffing Division. In the Customer Care Manager Job, applicants will be responsible for reducing complaints by representing the Customer Care organization in partnering with operational teams to identify main complaint drivers and resulting areas of opportunity. POSITION RESPONSIBILITIES: Responsibilities Develops project plans; manages project interdependencies and ensures on time completion Acts as an advisor to program team regarding projects, tasks, and operations. Relies on background and judgment to plan and accomplish goals Assists in the development and execution of departmental business plans and initiatives Works across divisions to achieve operational and customer satisfaction goals Coordinates with cross-divisional teams and lead projects to improve customer satisfaction.