Desktop Technician - (New York, NY)

The Details Technology team supports a global work force for Bloomberg Philanthropies.As a Desktop Technician, you will be on the frontline for most technical support issues within the organization. You will assist users on software, desktops, laptops, mobile devices, basic network troubleshooting and audio visual support. We're looking for someone to work the late shift from 10am-7pm. In this exciting entry level position, you'll gain a comprehensive introduction to the enterprise technology across the organization.This is a great opportunity to expand your computer skills and grow within the team. Your customers and colleagues will depend on you to: Provide excellent customer service to employees on inbound phone calls and emails Keep track of customer requests within the service desk management system and take ownership of these requests, ensuring a timely and effective resolution Triage/resolve level one issues such for computer systems, software, printers and phones