Help desk - (Tallahassee, FL)

one year background working with Java, Cobol, .NET, access databases knowledge of windows applications, databases and Java software High-school/GED Assist customers over the phone with multiple system/application inquiries following guidelines and troubleshooting procedures.Provide solutions and consult with, or assign more complex issues to, Network Technician or Systems Research Analyst.Track all incoming emails, service requests and customer contacts via Helpdesk software. Report all emergency calls immediately to the Supervisor.Notify customers on the status of current ticket and/or resolution efforts.Ensure that all problems are promptly addressed, logged and resolved, accurately and on time, with the proper follow-up and professional customer service.Brief customers as well as management daily on the status of current software/hardware problems.EDI electric testing with vendors