Customer Service Supervisor - Finance - (Albuquerque, NM)

Description Requirements & Responsibilities Front-line supervisor in the Customer Care department Responsible for coaching, motivating and developing a team of Call Center associates handling private label credit cards Responsibilities: Motivate and develop associates with innovative recognition techniques to ensure individual and team performance expectations are met Ensure team compliance with quality, productivity and retention standards Drive revenue generation results by implementing innovative solutions to overcome obstacles Write and administer effective formal performance appraisals, performance coaching and progressive discipline Initiates and implements appropriate actions to ensure department standards are met within the section Conducts and attends communication meetings May establish and maintain relationships with relevant client representatives Identifies, resolves, and escalates concerns (associate, system