Customer Care Specialist - (Tempe, AZ)

Position: Customer Care Specialist Location: AZ " Tempe 85282 Duration: 6 mnths CTH Pay level: $13/hr on W2 Description Using a computerized system, responds to customer inquiries in a call center environment. MUST BE AVAILABLE TO WORK ANY eight HOUR SHIFT between the hours of five AM-8 PM M-F. Answer and respond to incoming calls from employees and former employees with questions about their benefits, payroll and possibly learning center. Provide info and resolve any issues pertaining to these calls in a timely, courteous and professional manner Perform, track and log all transactions performed related to Human Resources and/or Benefits processes. Follow up on outstanding issues to ensure resolution, keep the customer informed on the status of research, close out case when complete. Notify Technical Analyst and Team Manager of potential or recurring problems regarding issues and provide mitigation suggestions.