Crop - Desktop Support Technician - (Ramsey, MN)

Provide IT desktop support to end users by troubleshooting desktop/device issues, escalating as necessary, and performing software and hardware installations and updates and documenting activities. Key responsibilities: Ensure successful daily user operations by responding to incidents, troubleshooting desktop/device issues, performing diagnostic testing and resolving desktop inquiries Accurately document support issues, activities and/or resolutions and communicate user feedback to managers and IT teammates Monitor system changes, understand impact to end users and perform hardware and/or software installations and updates to desktop and/or laptop computers Maintains standard software configurations, including troubleshooting, loading and configuring software photos, supported applications and drivers Provides IT desktop/services support for projects involving technical rollouts, office moves, upgrades Provides after hour, weekend, and holiday work for outages