Customer Care Specialist - (Commack, NY)

To be the primary contact for customers who place service calls for CARR products and services and resolve the service call in a timely manner to the customer's satisfaction. Responsible to troubleshoot and resolve service calls on the phone through utilization of knowledge and troubleshooting databases or dispatch a technician as needed. Maintain historical records and ensure continuous communication of status to the customer through the life-cycle of a service call. Take pro-active measures to meet service level requirements and resolve service calls as quickly as possible in a high energy challenging environment. Typical Duties and Responsibilities Answers, evaluates, and prioritizes incoming telephone, voice mail and e-mail service requests from customers experiencing problems with hardware, software, networking, printer functionality, and other product issues. Records and tracks service calls using ticket and knowledge databases, maintain historical records and related service documentation.